Delivery & Returns Policy

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Delivery & Returns Policy

 ALFARRERIUM UK DELIVERY INFO

Hermes Standard Delivery  – £3.55

Available for UK orders: England,Wales & Scotland (Except Northern Ireland & Scottish Highlands please select Royal Mail Tracked 24). Hermes standard delivery is a tracked service, and will be sent to you after your payment has been approved.

Royal Mail 24: Aim To Deliver In 1 Working Day

  • If you know you won’t be in to receive your parcel, you can request to leave it with a designated neighbour or nominate a safe place for the driver to leave it, just make sure to include this at checkout.

Click ‘Tracking Order’ To Receive Updates On Your Parcel:

Tracking Order

INTERNATIONAL ORDERS

 COUNTRYCOSTDELIVERY TIME
FRANCE£5.903-5 days
GERMANY

£5.90

3-5 days
NETHERLANDS

£5.90

3-4 days
PORTUGAL

£5.90

3-6 days
SPAIN

£5.90

3-6 days
CANADA£12.003-8 days
USA£12.003-8 days
AUSTRALIA

£12,00

3-8 days
REST OF EUROPE£10.003-6 days
REST OF WORLD£18.005-10 days

All Hermes International orders are sent on a tracked delivery service this does not include Royal Mail standard delivery service. You will be sent your tracking number (if it’s an Hermes delivery service) as soon as your order has been dispatched.

Also, the buyer is responsible for any duty or customs charges that may occur on international orders.

RETURNS POLICY:

Our returns policy is within 14 days from when your order was dispatched.

All items must be sent to us in a resell-able condition. Please take care when opening your parcel, and avoid using ‘SHARP’  objects like scissors/knives to open your package. Simply tear the packaging open. If item is sent to us in a ‘non-resellable’ condition, we will not process your return, and it will be sent back to you.

  • Items must be returned to us in a resell able condition
  • Tags must still be attached.
  • Sale item bought from our store alone will be ineligible for a refund and may be exchanged only!
  • Delivery charges are non refundable, and the customer is in charge of sending the item back to the company address below.

– SIMPLY EMAIL info@alfarrrerium.com WITH THE FOLLOWING INFORMATION:

– ORDER NUMBER

– REASON FOR RETURN

– REFUND OR EXCHANGE (IF EXCHANGE PLEASE CONFIRM DETAILS)

 

Please Send All Returns To This Address:

51 Rydal Way,

Bletchley,

Milton Keynes,

Mk2 3DN

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