FAQs

You can track your parcel by clicking this link: TRACK PARCEL 

If you received an item that is faulty, please send the item back to us so we can either refund or replace the item, once this has been deemed as faulty. If you would like a refund, then you have 14days from the time your order is processed.

You can contact us by our social media,contcat us page or just writing to us. We have answered some of the most asked questions, so have a look through our FAQ’s and see if you can find what you are looking for.

If not, and you require some further help, please contact us on one of the below:

– Speak to one our customer service agents by emailing info@alfarrerium.com

We don’t have a contact telephone number that can be reached. We understand that sometimes you want to speak to a person over the phone for a quick turn around, we try to reply ASAP.

You can download and print a . You can find our returns address stated at the bottom of this form.

If you have brought an E-Gift Card with us, you will receive an email with your code which can be used on our website only! You can enter the code at the checkout andthis  will minus off the value of the gift card from your order.

We accept all major debit cards and credit cards.

Visa, Visa Debit / Delta, Visa Electron, MasterCard Debit, MasterCard, UK Maestro, American Express, Apple Pay, PayPal, GooglePay.

All transactions are processed via Stripe Payments or PayPal and are encrypted for your safety. All payments must be made before your order is shipped to you.

KLARNA- Find out more

Clearpay- Find out more

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.  Additional validation and fraud checks are carried out internally.

Unfortunately, once an order has been classed as shipped this cannot be cancelled as it has entered our system for dispatch. If you no longer require the order, you would have to return the order for a refund following our returns process.